Privacy Policy

1. Scope and operator

ShowSignal is owned and operated by Douglas Anthony Wanderscheid. ShowSignal provides services throughout the United States. This policy applies to ShowSignal websites, beta accounts, event pages, and related services. Contact us at support@getshowsignal.com.

2. Information we collect

• Account information: name, email address, password credentials handled by our authentication provider, account type, artist or organization name, genre, city, state, ZIP code, and website.
• Show and venue information: event details, addresses, admission information, lineups, descriptions, flyers, saved venues, schedules, and distribution choices.
• Social publishing and performance information: connected platform and account identifiers, Page or profile labels, authorization scopes and expiration status, published-post or video identifiers and links, publication times, cumulative likes or reactions, comments, shares, views, reach, impressions, saves, provider availability or permission errors, and the date and time each result was collected. ShowSignal stores time-stamped snapshots so account holders can review performance over time.
• Compliance records: policy version, acknowledgment date and time, publishing mode, and the regulated-content classification and risk acknowledgment selected for a TikTok publishing request.
• Fan information: first name, phone number, email address, ZIP code, consent status, tags, source, and communication history when supplied by a user or fan.
• Technical information: device type, browser information, page views, timestamps, referring pages, session identifiers, masked network information, and approximate city, region, and country derived from an IP address. ShowSignal converts the IP address used for basic analytics into a one-way identifier and masked network range rather than displaying the complete address in the owner analytics panel.
• Support information: messages, requests, feedback, and records needed to respond or investigate issues.

3. How we collect information

We receive information directly from account holders and fans, from files an account holder uploads, from activity on ShowSignal, from Facebook, Instagram, and TikTok when an account holder authorizes publishing or insights access, and from service providers that help us operate authentication, hosting, storage, email, SMS, analytics, and security. Social platforms may limit which metrics they return, delay updates, or require renewed authorization.

4. How we use information

• Provide accounts, show pages, venue tools, fan lists, previews, messaging, scheduling, and analytics.
• Deliver requested transactional and promotional communications.
• Verify consent, process opt-outs, prevent abuse, and protect platform security.
• Provide support, diagnose problems, improve features, and understand service performance.
• Comply with law, enforce policies, and protect users, fans, ShowSignal, and others.

5. Account holders and fan data

Artists, bands, promoters, and venues determine which fan contacts they upload and which communications they send. They are independently responsible for the legality, accuracy, and consent status of that data. ShowSignal processes fan information to provide the requested service and may also act directly when necessary for security, compliance, opt-outs, privacy requests, and platform administration.

6. How information is disclosed

We may disclose information to the account holder responsible for a fan list or event; vendors providing infrastructure, authentication, storage, delivery, analytics, security, or support; social platforms selected by the user; professional advisers; authorities when legally required; and a successor in a merger, financing, reorganization, or sale. Vendors are expected to use information only for contracted services and applicable legal purposes.

7. No sale of personal information

ShowSignal does not currently sell personal information for money and does not currently use personal information for cross-context behavioral or targeted advertising. If those practices change, this policy and any legally required opt-out controls will be updated before the change applies.

8. Email and text choices

Fans may unsubscribe from marketing email using the link provided in a message. Text recipients may reply STOP or use another provided opt-out method. Consent to promotional messaging is not a condition of purchase. Account and security messages may still be sent when necessary to provide a requested service.

9. Email performance tracking

Marketing emails sent through ShowSignal may use a small tracking pixel and tracked links. These tools may record delivery, an approximate open event, a link click, the time of the event, and limited device or network information supplied by the email delivery service. ShowSignal uses these results to help account holders understand campaign performance and to monitor email deliverability.

Open detection is approximate. Some mail apps and privacy services preload tracking images, while others block them, so an open event does not prove that a person read the message. Link clicks are recorded only when a tracked link is used.

Fans can stop future marketing email by using the unsubscribe link in any message. Depending on applicable law, fans may also request access, correction, or deletion of tracking information or exercise other privacy choices described below. Unsubscribing does not change a separate text-message preference.

10. Cookies and local storage

ShowSignal may use cookies, session storage, local storage, and similar technologies for login sessions, preferences, security, performance, and basic first-party analytics. A session identifier helps distinguish visits without creating a public advertising profile. Browser settings may limit these technologies, but some features may stop working.

11. Retention

We retain information for as long as reasonably necessary to provide the service, maintain consent and opt-out records, comply with law, resolve disputes, enforce agreements, and protect security. Retention depends on the information, account status, legal requirements, and operational need. Information may remain temporarily in encrypted backups after deletion.

12. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No system is completely secure, and we cannot guarantee that unauthorized access, loss, or misuse will never occur.

13. Your privacy rights

Depending on your state and applicable law, you may request confirmation of processing, access, correction, deletion, or a portable copy of personal information, and may opt out of certain sales, targeted advertising, or profiling. ShowSignal does not currently engage in those opt-out activities, but we will honor applicable rights.

Submit a request to support@getshowsignal.com with “Privacy Request” in the subject. We may verify identity and authority before acting. If we deny a request, you may appeal by replying with “Privacy Appeal.” You may also contact the account holder that originally collected your information.

14. Children

ShowSignal accounts are intended for adults age 18 or older. The service is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. Contact us if you believe a child provided information improperly.

15. Changes

We may update this policy as the beta evolves or legal requirements change. We will post the revised policy with a new effective date and provide additional notice when required.