Terms of Service

1. About ShowSignal

ShowSignal is the legal business name of the Texas-based business that operates this platform and provides services throughout the United States. In these Terms, “ShowSignal,” “we,” “us,” and “our” refer to the platform and its operator. For questions, use our contact form.

2. Service availability

Features and supported integrations may change, be paused, or be removed as the service develops. Text messaging is coming soon and is not available for sending. We do not guarantee continuous availability, delivery results, audience reach, attendance, revenue, or performance by any third-party service.

3. Eligibility and accounts

You must be at least 18 years old and legally able to enter into these Terms. You must provide accurate information, protect your login credentials, and promptly report suspected unauthorized access. You are responsible for activity conducted through your account and for selecting the correct artist, band, promoter, or venue workspace.

4. Acceptable use

You may use ShowSignal only for lawful music, comedy, entertainment, venue, and event-promotion activities. You must follow our Content Policy and may not misuse the platform, interfere with its operation, attempt unauthorized access, scrape data, distribute malware, impersonate another person, or use ShowSignal for fraud, harassment, or illegal activity.

5. Fan contacts, email, and text messaging

You are responsible for every contact you upload or message. You may upload, email, or text only people for whom you have a lawful basis and all consent required for the intended communication. Purchased, scraped, harvested, guessed, or improperly shared contact lists are prohibited. You must honor unsubscribe, STOP, revocation, deletion, and similar requests promptly. ShowSignal may block a campaign or account when consent, list quality, identity, or compliance is uncertain.

5.1. Optional ShowSignal SMS program — Coming soon

ShowSignal is the SMS sender and the brand to which fans give SMS consent. When SMS becomes available, fans who expressly opt in may receive recurring automated promotional texts from ShowSignal about shows, show reminders and changes, ticket announcements, merchandise drops, and new music releases based on their selected update preferences. Artist and event selections are preferences, not separate SMS senders. Consent does not authorize updates about artists or events a fan has not selected. Message frequency varies. Message and data rates may apply.

Text messaging is coming soon. Sending remains disabled. Recording future permission does not activate SMS or send a confirmation text. SMS consent is separate from email consent and accepting these Terms, and is not a condition of purchase, following an account, or using public show discovery. Following an account alone does not grant SMS consent. Existing permission records are not expanded or converted into broader ShowSignal consent by this wording update.

Once texting is available, reply STOP to opt out or HELP for help. Before launch, or at any time for assistance or to withdraw permission, use our contact form. You may also manage available preferences in your fan account. Carriers are not liable for delayed or undelivered messages.

See our Privacy Policy for mobile-information and SMS-consent protections. No mobile information will be sold or shared with third parties for promotional or marketing purposes.

6. Your content

You retain ownership of content you submit. You grant ShowSignal a limited, nonexclusive, worldwide license to host, copy, resize, format, display, and transmit that content only as reasonably necessary to operate, secure, improve, and demonstrate the service you requested. You represent that you own the content or have permission to use it and that its use will not violate another person’s rights.

7. Third-party services

ShowSignal may connect with hosting, database, storage, analytics, email, SMS, and social-media providers. Their availability, rules, review processes, delivery systems, and account restrictions are outside our control. Your use of a third-party platform may also be governed by that platform’s terms.

8. Third-party platform compliance

Users are responsible for ensuring that all content they create, upload, schedule, or distribute through ShowSignal complies with applicable laws and the current terms, community guidelines, advertising policies, and content restrictions of each selected third-party platform.

Certain platforms, including TikTok, may prohibit or restrict content involving cannabis, marijuana, THC, CBD, hemp-derived products, controlled substances, alcohol, tobacco, vaping products, or other regulated goods. These restrictions may apply even when a product is legal in the user’s state, country, or jurisdiction.

ShowSignal does not review, approve, endorse, or guarantee the acceptance or continued availability of user-generated content on any third-party platform. ShowSignal is not responsible for rejected posts, removed content, reduced distribution, account restrictions, suspensions, terminations, loss of access, or other enforcement actions imposed by a third-party platform.

Users retain responsibility for their content and for deciding where that content is published. ShowSignal may refuse, suspend, or prevent the distribution of content that appears to violate applicable law, ShowSignal policies, or third-party platform requirements.

Third-party platform policies may change at any time. Users are responsible for reviewing the current policies of each connected platform before publishing content.

9. Subscriptions, billing, and account closure

Applicable plan prices and billing details are disclosed before you agree to a paid subscription. Existing complimentary access remains free until removed or replaced by a paid upgrade. Third-party carrier, data, messaging, or platform fees may still apply.

9.1. Automatic renewal

Paid subscriptions renew automatically each month or year according to the billing interval selected at checkout, unless canceled before renewal. The checkout displays the subscription price, billing frequency, and applicable taxes. Your account displays your next renewal date and subscription amount.

We provide renewal and price-change notices as required by applicable law.

9.2. Failed renewal payments

If a renewal payment fails, you have 14 calendar days from the first failed renewal attempt to resolve the outstanding payment.

During this period, your existing ShowSignal shows, flyers, and public page remain published. New publishing and email sending are paused until payment succeeds.

We send a billing notice with the payment deadline and a secure way to update your payment method. We also send a reminder before the deadline and confirmation after successful payment. Additional payment attempts do not restart either deadline.

• Day 0: The renewal payment fails and the recovery timeline begins.
• Day 14: If payment remains unresolved, workspace tools are locked and your shows, flyers, and public page are hidden from public view.
• Day 30: If payment remains unresolved, your ShowSignal-hosted content and workspace data are permanently purged, subject to the retained-record exceptions below.

Both deadlines are measured from the first failed renewal attempt. The period between day 14 and day 30 is a private recovery window, not an extension of platform access or public hosting. We display the actual access cutoff and permanent deletion dates. A resolved payment stops the failed-payment removal process; permanently deleted data cannot be restored.

This grace period applies to failed renewal payments. It does not extend an initial unpaid subscription or a subscription you deliberately canceled. Removing ShowSignal-hosted content does not remove copies already published on third-party platforms.

9.3. Canceling your subscription

You may stop automatic renewal through your account’s billing settings. Cancellation takes effect at the end of your paid subscription period, and your account displays that date.

Until then, you retain your paid access. When the paid period ends, workspace tools are locked and your published ShowSignal shows, flyers, and public page are removed from public view. Your data remains private for 30 days after that cutoff before permanent deletion, subject to the retained-record exceptions below. The 14-day failed-payment grace period does not apply to deliberate cancellation.

Canceling renewal and permanently closing your account are separate actions.

9.4. Permanently closing your account

Choose Close account in Workspace Settings to request permanent closure. Before confirmation, we display both the access cutoff and the scheduled permanent deletion date. Automatic renewal stops. For an active paid subscription, access and public listings end at the end of the paid period. If no paid time remains, access and public listings end when closure is confirmed.

Your data remains private for 30 days after that access cutoff. You may cancel the closure request before permanent deletion begins. Canceling closure does not restart automatic renewal or restore unpaid platform access.

When permanent closure is processed, your workspace data and content hosted by ShowSignal are permanently removed, subject to records we must retain for legal, accounting, security, or dispute-resolution purposes.

Once permanent deletion begins, it cannot be undone. Paying again will not restore permanently deleted data.

9.5. Requests for a payment extension

In exceptional circumstances, ShowSignal may approve a limited extension of the private data-recovery deadline at its sole discretion. Before the permanent deletion deadline, use our contact form with the reason for your request and a proposed payment date.

A request does not pause or change the standard deadlines. An extension applies only after ShowSignal confirms approval and the new deletion deadline in writing. Extending private recovery does not restore paid access, workspace tools, or public listings. Permanently deleted data cannot be restored.

9.6. Billing assistance

For billing questions or help managing your subscription, use our billing contact form.

9.7. Subscription Cancellation and Refund Policy

This policy explains cancellations and refunds for ShowSignal subscriptions. It does not limit any rights you have under applicable law or the refund policies that apply to purchases processed through Stripe Managed Payments and Link.

Monthly subscriptions

Monthly subscriptions renew automatically until canceled. You may cancel before your next renewal to prevent future subscription charges. Your paid access continues until the end of your current billing period.

Monthly fees are generally non-refundable. We do not ordinarily provide partial refunds for unused days, unused allowances, or lack of use.

Annual subscriptions

Annual subscriptions renew automatically until canceled. You may cancel before your next renewal to prevent the next annual charge. Your paid access continues until the end of your current annual billing period.

Annual fees are generally non-refundable. We do not offer a standard 30-day money-back guarantee or prorated refunds for unused months.

Accidental purchases and renewals

If you purchased a subscription or allowed it to renew by mistake, use our billing contact form within seven calendar days of the charge.

We may approve a courtesy refund if you have not published shows, sent emails, or otherwise substantially used paid features during the period covered by that charge. Courtesy refunds are reviewed individually and are not guaranteed. This seven-day request window does not restrict claims involving billing errors, service problems, or legally required refunds.

Billing errors and service problems

Contact us promptly if you believe you were charged twice, charged an incorrect amount, or charged after a cancellation that should have prevented renewal. We will investigate and correct confirmed billing errors.

If a significant ShowSignal defect prevents you from using the core service you purchased, use our contact form. We will investigate and may provide a refund or credit appropriate to the circumstances, in addition to any remedy required by law.

Misuse of courtesy refunds

We may decline discretionary refunds where there is evidence of fraud, repeated refund abuse, or substantial use followed by a refund request. These restrictions do not override mandatory customer rights or applicable Stripe/Link policies.

Effect of a refund

An approved full refund covering your current subscription period ends the paid access associated with that payment. Public shows, flyers, and pages dependent on that access will be removed from public view.

We will confirm the applicable access-ending and data-removal dates. Private retention and permanent deletion follow ShowSignal’s account and data-retention policies. A refund request does not itself delete your data. An ordinary cancellation without a refund retains access through the paid-through date.

Stripe Managed Payments and Link

Purchases processed through Stripe Managed Payments are also subject to applicable Stripe/Link terms and refund policies. Customers may request payment assistance through Link using their receipt.

Stripe/Link may issue refunds independently under those policies. Any mandatory legal rights and applicable controlling Stripe/Link terms take precedence over more restrictive provisions of this policy.

Requesting a refund or canceling renewal

To stop automatic renewal, open Your Plan → Manage billing on your dashboard and cancel the subscription. If you cannot access billing settings, use our billing contact form for help. Requesting a refund and canceling renewal are separate actions; a refund request alone does not stop renewal.

For a refund request, use our billing contact form with your ShowSignal account email, your invoice or receipt number if available, the charge date, and the reason for your request. Do not send your password or full payment-card details.

Approved refunds are returned through Stripe/Link to the original payment method where supported. After issuance, refunds typically appear within 5–10 business days, although timing depends on the payment method and financial institution.

10. Suspension and termination

We may remove content, limit features, suspend campaigns, or terminate access when reasonably necessary to protect users, fans, third parties, or the platform; comply with law; investigate suspected abuse; or enforce these Terms and the Content Policy. You may stop using the service at any time and may request account deletion.

11. Disclaimers

To the fullest extent allowed by law, the service is provided “as is” and “as available,” without warranties of merchantability, fitness for a particular purpose, noninfringement, uninterrupted operation, delivery, reach, or results. Nothing in these Terms excludes a warranty or right that cannot legally be excluded.

12. Limitation of liability

To the fullest extent allowed by law, ShowSignal will not be liable for indirect, incidental, special, consequential, exemplary, or lost-profit damages arising from use of the service, third-party services, message delivery, account access, content, or event outcomes. Any liability that cannot be excluded will be limited to the amount you paid ShowSignal during the six months before the event giving rise to the claim, or $100 if you paid nothing, unless applicable law requires otherwise.

13. Governing law

These Terms are governed by Texas law, without regard to its conflict-of-law rules, except where applicable law requires otherwise. Nothing in these Terms excludes or limits any mandatory consumer rights or protections that cannot lawfully be waived.

14. Changes

We may update these Terms as the service develops. Material changes will be posted with a new effective date and, when appropriate, communicated through the service or by email. Continued use after an update means you accept the revised Terms.