FREQUENTLY ASKED QUESTIONS
Straight answers.
No runaround.
Your shows, your fans, your plan. Find the details below.
01What is ShowSignal?
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ShowSignal brings show management, social publishing, fan email, and analytics into one workspace for artists, bands, venues, and promoters.
02Is ShowSignal a social media platform?
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No. It connects your existing social accounts and helps you reach fans directly through email.
03Who can use ShowSignal?
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Artists, bands, solo performers, venues, and promoters can manage and promote shows. Fans can discover shows and follow their favorites.
04Can I have more than one band on my account?
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No. Each Artist / Band account is for one band or artist. A separate band needs its own account.
This prevents “fan pollution”: fans who follow one band receiving updates about another. Keeping each band’s shows, fan list, and messages separate helps fans receive the updates they signed up for.
05Why was ShowSignal created?
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To reduce repeated promotion work and help performers reach fans, including those who don’t use social media.
06How does it work?
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Create a show, add your flyer or video, and choose your connected social accounts. Publish or schedule your announcement, then email fans who have opted in.
07Which channels are supported?
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Facebook, Instagram, and TikTok publishing, plus email to opted-in fans. Available formats and features depend on the connected account.
Fans can record consent for future text alerts. Text-message sending is coming soon.
08What about X, ReverbNation, or Bandsintown?
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These services are not currently supported. Future connections depend on provider access and integration requirements.
09Does ShowSignal replace my social accounts?
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No. Keep using your accounts. ShowSignal helps you manage promotion across them and build a direct connection with fans.
10Do fans need an app?
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No. Fans can browse Find a Show and choose email updates from their browser.
11Can I contact fans without permission?
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No. Fans must opt in to email or consent to future text alerts. They control their preferences and can opt out. Text-message sending is not available yet.
12Can fans find nearby shows?
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Yes. Find a Show lets fans search upcoming shows by location, at home or while traveling.
13How far ahead can I schedule?
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Plan shows at least 12 months ahead. Publish announcements now or schedule supported social posts.
TikTok requires a final account, audience, disclosure, and consent review. Permissions are checked again before publishing.
14Can I upload flyers and videos?
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Yes. Add a flyer or supported promotional video. Video requirements vary by channel, and videos are processed for publishing rather than permanent storage.
15What if a show is canceled?
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Update or cancel the show in your dashboard. Publish a cancellation notice and notify opted-in fans through your selected channels.
16Will every follower see my post?
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No. Social platforms control which posts appear in feeds. Email gives you another way to reach fans who have chosen to hear from you.
17What can I see in analytics?
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Use the event and post analytics screens to review publishing results, posts that need attention, engagement, and audience activity. Available data depends on the connected channel.
Fan location data can help guide promotion and booking decisions.
18Is adult content allowed?
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No. Adult content and nudity are prohibited. Content must follow ShowSignal’s policies and each channel’s rules. Repeated violations may lead to suspension or termination.
19How much does ShowSignal cost?
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Current pricing is available here →. Prices are subject to change. Your selected plan’s price and applicable taxes are shown before you pay.
20Is the development research public?
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No. Survey responses, research, and collected market information belong to ShowSignal and are not available for public distribution.
21Can I get human support?
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Yes. Contact ShowSignal for help. Responses may take 24–48 hours during busy periods.
22Can fans follow an artist?
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Yes. Public artist pages let fans find upcoming shows and choose available notifications. More profile customization is planned.
STILL HAVE QUESTIONS?
Clear information. Real human support.
Contact ShowSignal → Select the nature of your inquiry and send us a message.
Features and channel availability may change with provider policies and requirements.